• Are all the stones sold natural?
o Yes, we only sell natural gemstones. As far as treatments are concerned, we only deal with heated and unheated gemstones.
You will also not find any synthetics on our site, unless stated otherwise.

• Can I specifically request for video or photos from certain angles?
o Yes, you may! However, we can not guarantee that you will get the video immediately. We will require you to provide us with your contact details so we can provide you with the Video/Photo. This process will usually be fulfilled within 48hrs.

• How to measure ring size?
o Click here and we will provide you with general guidelines on how to measure your ring size.

• Is every jewelry order ‘made to order’?

o Yes. We do not hold significant stocks of our jewelry. We manufacture our jewelry only after the customer places the order and makes full payment.

• What is Silver 925+?

o At our store, we believe in offering jewelry that exceeds industry standards in both quality and durability. While traditional sterling silver contains 92.5% pure silver, we use silver 925+ crafted with 94% pure silver for an even richer luster and added strength.

• Care instructions?

o Cleaning:
Safest and easiest way to clean sapphire is to wash it in warm soapy water and wipe it with a gem cleaning cloth. Once set in Jewellery, use a soft paintbrush to clean through the setting. It is important to clean the pavilion of the stone to maintain high brilliance.

o You do not need to use chemicals to clean your stone.

o Storing Gemstone Studded Jewelry:
When storing loose gemstones or Jewelry take a good care not to let them touch one another and that each piece is stored separately. As a hard gem material, sapphire can scratch softer gemstones, other sapphires or precious metal such
as gold or platinum. And as diamonds are harder than sapphires, it can scratch sapphires.  

o Ultrasonic cleaners are NOT suitable for gemstone cleaning; natural features of a gemstone may lead for the gemstone to crack when in ultrasonic or under temperature changes.

• How long will it take for me to receive my order?
o This will depend on the shipping method you choose. Read Shipping Policy

• Do you ship to P.O. Box addresses?
o No we don’t. Our orders require a physical signatory upon receiving for safety reasons.

• Do you provide free shipping?
o Yes, if shipping is to sri Lanka. Shipping to other countries have a minimum order amount to be eligible for free shipping.

• Will my order be insured?
o Yes, every order will be insured until the point you receive the order and acknowledge that you received the order in good condition by signing the courier’s form.

• Do you accept returns? What if I don't like my order?
o We have a No-Questions-Asked return policy. For more info Read Returns & Refunds Policy